We want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, you may request a return, exchange, or refund within 30 days of receiving your item.

Eligibility for Returns & Exchanges

  • Item must be in unused, original condition with tags and original packaging.
  • You must provide proof of purchase (e.g., order number or confirmation email).
  • The item must be returned within 30 days of delivery.

Return Method & Shipping

  • Return method: By post
  • Return label: Download and print customer is responsible for return shipping costs
  • Restocking fee: £50 (fixed cost per return)

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at
contact@happylawns.co.uk with your order number and photos of the issue.
We will replace the item at no additional cost or issue a full refund.

How to Initiate a Return

  • Email us at contact@happylawns.co.uk with your order number and reason for return or exchange.
  • We will respond within 1–2 business days with return instructions.
  • Pack the item securely and post it using your chosen courier.

Exchanges

  • If you need a different item or variation, we will process the exchange once the original item is received and inspected.
  • Exchanges are subject to product availability.

Refund Process

  • Refunds will be issued to the original payment method within 7 business days after we receive and inspect the return.
  • A £50 restocking fee will be deducted from the refund total.
  • Original shipping charges (if any) are non-refundable unless the return is due to our error.

Non-Returnable Items

  • Items damaged through misuse or negligence.
  • Products returned after the 30-day window.

If you have any questions or need further assistance, please contact our support team at
Email: contact@happylawns.co.uk

Phone: +44 1942 812394